30+ years of service

Published May 17, 2017 | By Joy Cheatham

Hi Chuck, I've been a customer of Thorpe H/AC for over 30 years. THAC has installed 7 AC units in my homes and office building in Lakeland over those years. Numerous service calls have been completed on time with efficiency. I just want to brag on Chris Chambers. He came by last week after Jerry (service tech) responded to our need for service to our home AC (THANKS JERRY!) Jerry informed me that our 12 year old Thorpe HVAC system was dying. After Chris explained my options and we settled on the replacement system, he told me to call him if our temporary fix failed before the fellows were able to complete the replacement. Unfortunately, four days later it began to warm up in the house. I took Chris at his word and sent him a text about 8pm last night asking if he could send someone by. He immediately responded that he would. To my pleasant surprise someone was at my front gate before 8am this morning. To my greater surprise it was Chris! Within 15 minutes he had the system cooling again to get us to Friday, the replacement date. THANK YOU CHRIS, for continuing the Thorpe tradition of service and ministry to us faithful customers (Jerry has also provided us with great service multiple times at our homes and office building over the years.) You are a blessing Chris. Thanks to all of the Thorpe team members, seen and unseen, that serve my family every time we call. Thanks, Chuck, for setting the standard of honoring JESUS with your business. I pray my customers thought the same of me in my 40 years serving Polk Countians.